The return...

So... here I am sitting at the Toronto airport waiting to be airborne. As has happened earlier on my way here, I reached the airport very early! My flight is scheduled for 6.15 pm. I thought I have 3 bags so let me go early and reach in time so that I have no hassles. So I plan to reach there at about 3 pm in the afternoon. I arrange for the limo to pick me up at 2 o’clock anticipating it would take about an hour given the bad weather and impending traffic.
At about 1.30 when I am thinking of going and finish the check-out formalities at the hotel, I get a call from the limo driver. He says he is early as the weather is not too favourable and there are inevitable delays in this weather. Anyways by the time I finish all the formalities and have my luggage sitting in the car trunk, its about 1.45.
We start. What I see on the way is that there is no traffic and there I am at the airport check-in counter at 2.40 with too much time at my hand!
I had not thought I’d say this any time but I am glad that the rep at the counter could not operate the new ticketing system! At other times I’d be probably irritated at having to wait at the check-in counter for 25+ mins but not today. Today I am happy that the rep is cursing a system upgrade and that nothing works as it used to. All this is because of e-ticketing. Who would have thought. But I am glad for this hiccup and user complaints and more so that I (and the software we develop) am not responsible for this! Now that I have said this, I am musing, would it be any different for the customers we develop software for?